FAQ
FAQ
Yes, But over phone only.
You can call our customer support at 01708-169672, 01708-169673 or email customer support at [email protected]
Yes, we provide both IPv6 and IPv4 public IP’s.
You can pay bill through Cash, bKash, Payment Gateway, Bank Transfer etc. Please check payment section of our website (www.syncit.com.bd) or Contact Accounts at 01708-169672, 01708-169673 or by email to [email protected] for details.
You can check your speed from http://proof.ovh.net/. Select nearest servers, Stop background activities and use our connection directly during testing for better understanding. You can also monitor your network traffic via bandwidth monitoring tools like DU Meter, Net Speed Monitor etc.
o Restart your internal devices (ONU/ONT, Router, Server etc.).
o If the problem remains, then connect a single PC with SyncIT’s provided ONU/ONT & test the bandwidth usage.
o Still Problem? Please contact SyncIT Support Team.
o If the problem remains, then connect a single PC with SyncIT’s provided ONU/ONT & test the bandwidth usage.
o Still Problem? Please contact SyncIT Support Team.
o Check others utilization status connected to your network. If other users are using maximum bandwidth, then you are getting slow speed. In this case, you will get proper bandwidth when other users reach to normal utilization.
o Restart once your internal devices (ONU/ONT, Router, Server etc.).
o Still Problem? Please contact SyncIT Support Team.
o Restart once your internal devices (ONU/ONT, Router, Server etc.).
o Still Problem? Please contact SyncIT Support Team.
o Check the Device connectivity (ONU/ONT) between yours & SyncIT Bangladesh
o Then re-connect the cable which is connected between yours & SyncIT’s device.
o Reboot the device provided by SyncIT.
o Reboot your internal devices (ONU/ONT, Router, Server etc.)
o Still Problem? Please contact SyncIT Support Team.
o Then re-connect the cable which is connected between yours & SyncIT’s device.
o Reboot the device provided by SyncIT.
o Reboot your internal devices (ONU/ONT, Router, Server etc.)
o Still Problem? Please contact SyncIT Support Team.
o Ping on your gateway IP (router IP) as most commonly the problem found on requested host. Pinging on router gateway IP, you can check the connectivity between your device & router.
o Ping on SyncIT gateway IP as most commonly the problem found on requested host. Pinging on SyncIT gateway IP, you can check the connectivity between yours & SyncIT.
o Check your Bandwidth MRTG (only for corporate users). provided by SyncIT (If utilization shows 80% up then you have Packet loss/High Latency)
o Reboot the device provided by SyncIT
o If bandwidth utilization shows normal, then check you internal LAN. Packet loss/high Latency can be occurred due to broadcast problem of your LAN. In this case please take appropriate action to clean the virus from your network.
o Still Problem? Please contact SyncIT Support Team.
o Ping on SyncIT gateway IP as most commonly the problem found on requested host. Pinging on SyncIT gateway IP, you can check the connectivity between yours & SyncIT.
o Check your Bandwidth MRTG (only for corporate users). provided by SyncIT (If utilization shows 80% up then you have Packet loss/High Latency)
o Reboot the device provided by SyncIT
o If bandwidth utilization shows normal, then check you internal LAN. Packet loss/high Latency can be occurred due to broadcast problem of your LAN. In this case please take appropriate action to clean the virus from your network.
o Still Problem? Please contact SyncIT Support Team.
Ask Any Question
Ask Any Question
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